Shipping policy
SHIPPING
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 7-10 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
For the purest and best quality of gems, crystals and stones, etc., we ship all orders from the factories of origination. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 10-14 business days
- Canada - Within 10-14 business days
- Western Europe - Within 10-15 business days
- Australia/NZ - Within 10-15 business days
- Rest of the World - Within 10-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I DIDN'T RECIEVE MY ORDER
Please email us at Support@BejeweledByDiana.com
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
SHIPPING INSURANCE
Shipping insurance is offered at checkout. It's provided by ROUTE and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.
Please note - shipping insurance is non-refundable once your order has shipped.